How Does Food Quality Affect Customer Satisfaction. Employee interactions set the tone for a positive or negative customer experience. Value of adjusted R square which is also known as coefficient of determination is253 which is showing that food quality is effecting customers satisfaction by 253 percent and customers satisfaction is effecting remaining 747 percent effecting by residuals.
Value of adjusted R square which is also known as coefficient of determination is253 which is showing that food quality is effecting customers satisfaction by 253 percent and customers satisfaction is effecting remaining 747 percent effecting by residuals. Customers care about different factors when it comes to overall meal quality and which elements they care most about depends on demographics and the experience sought at a particular restaurant. These results suggest that company should improve.
The findings showed that service quality and food quality have a positive influence on customer satisfaction.
These results suggest that company should improve. Variables that explain customer satisfaction include staff behavior service quality and price. With a structural equation modeling technique this study shows that overall food quality significantly affects customer satisfaction and behavioral intentions and also revealed that the relationship between food quality and customer behavioral intentions is mediated by satisfaction. From the research result it is found that service quality have positive and significant effect to customer satisfaction and customer delight service quality has no significant effect to customer loyalty but service quality will influence customer loyalty through customer satisfaction mediation and customer delight.
